Zionext, in partnership with Majlis Ugama Islam Singapura (MUIS), will be developing a customised evaluation framework and evaluation tools in ensuring that the Continuing Professional Education (CPE) will be able to produce high-quality programmes and courses for Asatizah, under the Asatizah Recognition Scheme(ARS), now and in the future.
The Asatizah plays an important role in shaping the Islamic Education landscape in Singapura. Thus, the CPE is an important training programme to enhance professionalism and inculcate a continuous learning and development culture of Asatizah.
Existing training materials on Customer Service(Basic) were converted from PowerPoint slides into an Interactive e-Learning courseware.
This module aims to nurture and equip all new staff with the necessary knowledge and skills to have a positively caring mindset and deliver quality service in daily operations.
By having the interactive courseware on the LMS, staff will be able to view the content anytime and anywhere.
There are both formative and summative assessment within the courseware to help learners and trainers assess the learners' understanding.