Headquartered in Singapore, Jurong Port (JP) is a leading international multi-purpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally

As with many organisations, HR induction in Jurong Port comprised a mix of classroom orientation introducing new employees to the organization as well as highlighting HR benefits and important housekeeping matters, and publishing a comprehensive set of company policy on intranet for reference and reading. The latter was less than ideal as reviewing a lengthy policy document was tedious and time-consuming for employees, if it was even read at all. Yet, company policies are critical in establishing business procedures, rules and regulations in compliance with legislation, providing instruction and guidance on all HR matters in the organisation as well as ensuring consistent, fair and transparent practices in the workplace.

With this in mind, an e-learning HR induction package weighed in as a solution of choice for Jurong Port. The e-training package was envisaged to be succinct, chunked at appropriate intervals for bite-sized learning, interactive and not taking more than 15 mins of seat time.

Features: Bite-sized eLearning, Level 2 Interactivity Courseware, Scenario-Based Assessment

As a start, apart from identifying content overlaps in the HR policy manual and trimming away redundancies, the Zionext team adopted a learner-centred approach throughout the content conversion process. Existing classroom activities were mapped and segments of handbook content were identified for transformation to online interactivities. Zionext Learning Designers recommended introducing graphic elements at every learning highlight to provide visual support and emotional hooks to augment learner engagement. The strategy was deemed effective in aiding the understanding and retention of the learning material.

To road test the recommendations, Jurong Port engaged a sample group of learners to evaluate the effectiveness of the e-learning package, from content organisation and flow, to the efficacy of graphics and assessment questions. The positive and constructive feedback, in particular the quiz assessments, helped the team improve the design further.

After reviewing the nature of content and learner profile, it was decided three bite-sized Level 2* e-Learning modules of 8-15 mins seat time would meet the employee induction objectives of Jurong Port. Noteworthy mentions were:

Content Presentation
The modules were presented through layering mechanisms such as interactive pop-ups and tabs, click and reveal, infographics and simple animated process flow.

Interactive Screens
Click-on interactivities premised on knowledge acquisition and application as learners interacted with the graphic elements in the courseware choosing different pathways by exploring additional information or making decisions as learning progressed. The interactivities, which included click and learn, hover over space to view more, and drag and drop also allowed learners to choose the speed at which they wanted to move from one piece of learning content to another.

End-of-Module Assessment
Scenario-based assessment questions were used to evaluate not only employees’ basic understanding of the lessons but also their ability to apply the knowledge learnt correctly in their job roles. The quizzes included Multiple Choice, Drag and Drop, and True or False questions.