Support Services
We offer Level 1 and Level 2 helpdesk support services for your learning systems, be they IT infrastructure or single point of contact, for all your learning-tech troubleshooting needs. So you can focus on your core businesses and do what you do best.
Support Level Function Availability
Tier 1 Basic helpdesk assistance and resolution Troubleshoot basic usage issues, provide detailed product information, escalate problems requiring technical expertise
Tier 2 In-depth technical support Assess issues and provide solutions that cannot be handled by Tier 1
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