We offer Level 1 and Level 2 helpdesk support services for your learning systems, be they IT infrastructure or single point of contact, for all your learning-tech troubleshooting needs. So you can focus on your core businesses and do what you do best.
| Support Level |
Function |
Availability |
| Tier 1 |
Basic helpdesk assistance and resolution |
Troubleshoot basic usage issues, provide detailed product information, escalate problems requiring technical expertise |
| Tier 2 |
In-depth technical support |
Assess issues and provide solutions that cannot be handled by Tier 1 |
