Learning Consultancy

We understand that not all clients have a team of Learning Strategists or Learning Designers in their payroll and even if they do, their exposure may not be as wide as ours. We are exposed to a variety of industries due to the nature of our work and thus, they bring to the table a myriad of good practices accumulated over the years.

We will find out about the client’s learning strategy, current pain points, what works and not working currently, interview the learners, etc. We then piece the jigsaw before collaborating with the client to shape the interventions.

In addition to the expertise our team brings to the table, by observing and analyzing from a third-party perspective, our team can remain objective throughout the process and detect blind spots faster. With that, our team would be able to provide higher quality consultancy services. This is helpful especially to larger companies with multiple departments and workflows that involve multiple parties. This means the proposed intervention would be one that truly aims to fix the current pain points without any biasness or sentiments in making the right decisions.

Impact Study

This is often the forgotten part of the teaching and learning journey, i.e., studying the impact the transformed content has on your business. The simplest form is running a survey at the end of the lesson on what the learners have acquired and say 3 months later to find out if they have applied the acquired knowledge/skills in their work. Of course, there are also other forms of evaluation such as demonstration of the practical skills learned (such as fixing a machine or demonstrating a massage technique) or a quiz post-training to assess the understanding of the learner.

At Zionext, we believe training and development should result in behaviour change of the learners and at the same time, has a positive impact on the business. Therefore, we are guided by the Kirkpatrick Model in conducting evaluations. The Model consists of 4 levels, namely Reaction, Learning, Behaviour and Results as shown in the diagram below. Our team is equipped, with the expertise, to collaborate with our clients to measure the impact and at the same time, advise them on the tweaks required for the following round of intervention. For example, in situations where training does not result in the behaviour change or impact desired, our team would collaborate with client to further analyse the root cause that obstruct the desired impact and propose a solution that works for the client. This expertise allows us to provide effective recommendations during learning consultancy.

Reference:

Mind Tools. (2020). Kirkpatrick's Four-Level Training Evaluation Model: Analyzing Training Effectiveness. https://www.mindtools.com/pages/article/kirkpatrick.htm
Kirkpatrick Partners. (2022, February 13). The Kirkpatrick Model Kirkpatrick Partners, LLC. https://www.kirkpatrickpartners.com/the-kirkpatrick-model/

Consultancy & Design

We adopt a total systems approach when working in our consultancy and design process. We look at the whole system – processes, people and technology through a seven-step process when designing our learning solutions:

7-Step Consultancy & Design Process

Learning Needs Analysis

Learning needs analysis is the first of seven steps in our total systems approach to a holistic understanding of the environments impacting human performance. This step is done prior to designing any learning solutions or learning interventions.

A comprehensive learning needs analysis will help us understand your organisation’s learning goals and aspirations better and uncover any learning gaps and areas of improvement.

Learning Strategy

Our team will work closely with your HR, corporate or training and development team to develop clear learning strategies that meet both organizational needs and different levels of operations.

Having clear learning strategies will enable us to design learning solutions that support your organisation’s business objectives, unique contexts and learner profiles as well as optimise performance.

Learning Solutions Design

At Zionext, we design integrated learning solutions that are aligned with your organisation’s learning strategies and support your organisational goals, aspirations and constraints.

Our technology-enhanced learning solutions are designed using progressive learning methods to make learning effective, engaging and efficient. Get learning solutions that work from our highly experienced inter-disciplinary learning experts.

Learning Curriculum and Content

Our digital learning consultants will develop learning curriculum and learning content that create authentic learning experiences for your learners, teachers and trainers.

This is how: We integrate advanced technological tools with content to sharpen a learner’s capacity to be a self-directed, collaborative learner who can reflect and think about one’s learning and apply it expertly and independently. When you work with us, you will harness our expertise in instructional design and content technologies to develop exceptional digital learning content and experiences.

Learning Delivery

Be it blended learning, e-learning, mobile learning or multi-platform learning, we ensure your learners receive training in the best learning format and method that leverages on their motivations and optimise their learning experiences.

Change Management

The learning transformation process goes beyond delivering quality learning content and robust technology-enhanced learning systems.

Equally important is engaging learners with the new ways of learning. This could mean changing the perceptions of senior management, trainers/teachers and learners towards learning through change management and communications initiatives which we can implement for your organization.

By educating your stakeholders on the strategy, pedagogy and benefits of the new learning technologies, more will be encouraged to embrace the change.

System Integration and Project Management

Transforming learning in any organisation involves managing change in the whole learning environment. This is a complex process involving managing change among various stakeholders and synchronising the use of technologies, pedagogies and content.

Zionext adopts an integrated systems approach in learning development to help organisations transform learning in a seamless manner. All systemic learning transformation projects at Zionext are spearheaded by a highly experienced management team with deep domain knowledge and expertise and exceptional project management skills.

This systems approach uses analyses, methodologies and solutions based on learning science and benchmarked against international standards.

Our passion is to help clients harness the power of technology in learning – and we get the job done.